You cannot unapply a payment when you transfer the payment to the history tables in Receivables Management in Microsoft Dynamics GP

Problem :

 

When you transfer a payment to the history tables in Receivables Management in Microsoft Dynamics GP or in Microsoft Business Solutions - Great Plains, you cannot un apply the payment.

 

To work around this problem, use one of the following methods.

 

Method 1: Remove the payment and the applied documents from the history tables

1.     Use the Remove Receivables Transaction History window to remove the payment and applied documents. To do this, use one of the following methods:

o    In Microsoft Dynamics GP 10.0, point to Tools on the Microsoft Dynamics GP menu, point to Tools, point to Sales, and then click Remove Transaction History.

o    In Microsoft Dynamics GP 9.0 and in Microsoft Business Solutions - Great Plains 8.0, point to Utilities on the Tools menu, point to Sales, and then click Remove Transaction History.

2.     Reenter the payment and the applied documents in the Receivables Transaction Entry window and in the Cash Receipts Entry window. To open the Receivables Transaction Entry window, point to Sales on the Transactions menu, and then click Transaction Entry. To open the Cash Receipts Entry window, point to Sales on the Transactions menu, and then click Cash Receipts.

Note If you do not want the transactions to update General Ledger, delete the batch that is created in General Ledger. Or, post reversing transactions.

3.    Method 2: Use the Transaction Un apply tool

4.     If you are using Microsoft SQL Server, a tool that is called Transaction Un apply may be available for Receivables Management. This tool enables you to unapply documents in the history tables. It automatically moves the records back to the open tables. Then, you can reapply the records as needed. For more information about this tool, contact Microsoft Dynamics Support at MBSProfessionalServices@microsoft.com (mailto:MBSProfessionalServices@microsoft.com) , or visit the following Microsoft Web site:

5.     http://www.microsoft.com/dynamics/support/default.mspx (http://www.microsoft.com/dynamics/support/default.mspx)

 

Article ID: 853678